Refund Policy

Thank you for choosing Zoice.
This Cancellation and Refund Policy explains how cancellations, refunds, and billing disputes are handled for our digital SaaS products and subscription services.

By subscribing to or purchasing any service from Zoice, you agree to the terms outlined below.

1. Subscription and Billing

Zoice offers both free and paid subscription plans that provide access to various AI tools such as transcription, chat, image, video, and voice services.

All subscriptions renew automatically at the end of each billing cycle (monthly or annually) unless cancelled before the renewal date.

Billing and payments are securely processed through trusted third-party payment gateways (e.g., Stripe, Paddle, or similar).
Zoice does not store your full credit card or payment information.

2. Cancellation Policy

You may cancel your subscription at any time by visiting your Account Settings page or by contacting contact@zoice.com.

Upon cancellation:

Your account will remain active until the end of your current billing cycle.
You will not be charged again after the cancellation date.
No partial refunds are issued for unused time or credits in the current billing period.

If you delete your account entirely, your subscription will be automatically cancelled as part of the process.

3. Refund Policy

Since Zoice provides digital and instant-access services, all purchases and subscriptions are non-refundable, except in the following cases:

Duplicate Charges: If you were accidentally billed multiple times for the same subscription.
Unauthorized Transactions: If a payment was made without your consent (subject to verification).
Technical Issues: If a critical technical error on our platform prevented you from accessing the service.

Refund requests must be submitted within 7 days of the billing date to be considered.

All approved refunds will be processed within 5–10 business days via the original payment method.

4. Trial Periods and Promotions

If you are using a free trial, you may cancel anytime before the trial ends to avoid being charged.
Once the trial converts to a paid subscription, regular billing and refund rules apply.

Promotional or discounted subscriptions are non-refundable unless required by law.

5. Pay-Per-Use Credits

For credit-based or one-time purchase features (e.g., AI generations, transcriptions, or tokens):

Purchased credits are valid until used or until their stated expiry date.
Credits are non-transferable and non-refundable once consumed or expired.
If credits were deducted due to a verified platform error, we may issue replacements at our discretion.

6. Changes to Pricing or Billing Terms

Zoice may update its pricing, plans, or billing terms at any time.
Any changes will be communicated via email or displayed on our pricing page before they take effect.
If you continue using the service after changes take effect, you accept the new terms.

7. Dispute Resolution

If you believe you were charged in error or wish to request a refund, please contact us at:

📧 contact@zoice.com

Include your account email, transaction ID, and a brief description of the issue.
We aim to review and respond to all requests within 3–5 business days.

8. Exceptions

Refunds will not be issued for:

Change of mind or dissatisfaction with AI-generated results.
Misuse of services or violation of our Terms and Conditions.
Account suspension due to policy violations or fraudulent activity.

9. Updates to This Policy

We may update this Cancellation and Refund Policy periodically.
Updates will take effect when posted on this page with a revised “Last Updated” date.
Continued use of Zoice after updates constitutes acceptance of the new terms.

10. Contact Us

For any questions, concerns, or refund-related inquiries, please reach out to:

📧 contact@zoice.com
🌐 www.zoice.com